Access Support
Login issues, off-campus authentication, and account permissions.
Open Service
UCU Library Help Desk and Support Services
Fast support for e-resources, research workflows, and account access.
Critical Access
Within 2 hours
Standard Requests
Same business day
Research Guidance
Within 24 hours
Research Help
Search strategy, citations, topic scoping, and source verification.
Open ServiceService Requests
Submit assistance tickets for library systems and e-resource guidance.
Open ServiceFrequently Requested Help
Use your university credentials through the official portal and start from the online databases page.
Submit Support Ticket
+256 312 350 800
helpdesk.library@ucu.ac.ug
Mon-Fri: 8:00 AM - 8:00 PM
Sat: 9:00 AM - 4:00 PM